ServiceArc
OUR SERVICES
ServiceArc takes pride in our ability to streamline the services processes. This helps maintain efficiency to get your customers back up and running in no time. We understand that customers have different needs. Therefore, we’ve created a robust set of services with a focus on quality, responsiveness, and customer satisfaction.
- 24/7 Help Desk Support
- Global (CONUS/OCONUS) Next Business Day Onsite Technician Dispatch
- In-House Depot Repair
- Equipment Refurbishment
- Engineering Level Support
- New Equipment Installation & Integration
- Preventative Maintenance
- Customer Parts Warehousing/Logistics
- Project Management
- Staff Augmentation
- Firmware & Asset Tagging
- Custom Reporting on SLAs, Failure Statistics, Service Performance
ServiceArc
Products We Support
We understand the frustration our customers have of juggling multiple hardware service vendors. Our objective is to provide full-infrastructure support for our clients. Understanding how each layer interfaces helps us and our clients maintain uptime. Here is a listing of the hardware we support.
- HP, Asus, Lenovo, NCS Client Devices (Desktop/Laptop)
- HP, Lexmark Ink/Laser Printers
- HP, Roboze, Trumf 3D Printers
- Supermicro, Dell Servers
- Peripheral Devices (Monitors, Docking Stations, Scanners, etc)
ServiceArc is an organization that provides IT services, including Help Desk, Depot Repair, and Onsite Service.
ServiceArc
Our Coverage
We give our customers the option to return equipment to our depot repair facility or host an onsite technician at their site. Our parts warehouse is able to deploy components anywhere around the globe to get your product back up and running. Below are some of the areas of coverage we support.
- CONUS/OCONUS reach in 127 countries around the globe
- US Military Bases & Installations